Frequently asked questions

Answers on ordering, shipping limits, product eligibility, privacy, cookies, and complaints, all in one place.

Read the key points before you place an order. Each answer reflects what is currently permitted.

We supply general health products, vitamins, and eligible non-prescription medicines where legally permitted. Availability can depend on the product and your delivery location.

We deliver to the UK. European delivery is offered only for eligible countries and only where legally permitted and authorised. Check the Delivery page before ordering.

Our Terms and Conditions set out how orders, prices, and use of this site work. For personal medical advice, speak with an appropriately qualified healthcare professional.

We explain how personal data and cookies are handled, the terms that apply to supply, and how to raise a complaint about an order or your patient support. Our Privacy Policy, Cookie Policy, Terms and Conditions, and Complaints and Patient Support pages give full detail.

If an order or product concern is not resolved, contact our team with your order details so we can review the matter and respond as clearly as possible. Please avoid sharing sensitive medical information in general enquiries.